Failure to perform a procedure in accordance with an institution's Standard of Care is most accurately described as which concept?

• A. Negligence
• B. Malpractice
• C. Breach of confidentiality
• D. Informed consent

Answer: (A)

Not meeting the institution’s Standard of Care is negligence. The standard of care is the level of care a reasonably prudent phlebotomist would provide in a given situation—things like correctly identifying the patient, using proper technique, and properly labeling and handling specimens. When that expected level of care isn’t followed and harm results, the professional is considered negligent. Malpractice is the broader term often used to describe professional negligence, but in this context the key idea is failure to perform to the required standard. The other concepts—breach of confidentiality involves sharing patient information without permission, and informed consent is about ensuring the patient understands and agrees to the procedure.